Delivery & Returns
All our in-stock items are dispatched within 3 working days of your confirmed order. Please check each product description for details about availability and specific delivery lead times. Custom made furniture is currently taking 10-12 weeks to produce and if there are likely to be any delays due to fabric availability we will keep you informed. Please note we currently only deliver to the UK mainland.
Small Items (table lamps, bedding, cushions): £5.95. Please refer to the individual product page for availability and delivery times. Medium Items (rugs, floor lamps): £15. Please refer to the individual product page for availability and delivery times. Mixed product orders will incur 1 delivery charge and this will be according to the cost of delivery for the heaviest/largest item. All furniture orders that require a two-man crew are delivered by our logistics partner Celtheath who are really super guys and trained to assemble our products. Our lead time for made to order furniture is 10-12 weeks. Once Celtheath receive your order they will contact you to book a delivery date. They will give you a two-hour slot on the day of delivery and will take away the packaging. Please speak to a member of our team to obtain a delivery charge quote specific to your address. It is your responsibility to check that your ordered items will fit into your home. Please refer to our Measuring Up Guide and if in doubt please call us.
Returns & Exchanges
We hope you are delighted with your order but in case you are not then for non custom made items we offer a hassle-free 14 day period in which to return your items.
Small & Medium Items: If you wish to make a return please notify us within 14 days of receiving your item(s) by either emailing email@example.com or calling 01332 913135. We’ll send you a sales return form and return address. Please enclose the form with your item(s) in their original condition and packaging and return to us within 14 days of purchase. Please ensure items are packaged securely. We recommend a recorded mail service and cannot accept responsibility for items lost or damaged in transit. Once we receive your returned item(s) we will process a refund for the cost of the item(s). Please note that unless the item is faulty we do not cover the cost of posting an item back to us.
Return of large items: For larger items please call us on 01332 913135 to discuss return and we will schedule a collection with our delivery partner. Costs vary per item and the customer will bear all return shipping costs. Please speak with us before making your purchase if you would like to know any exact return costs. All goods must be returned unused, in perfect condition and remain in a re-sellable condition.
Custom Made Furniture – Products we make to order cannot be returned to us, as they are made especially for you. It is very important that you make sure you are happy with your chosen fabric, colour, measurement and item in general and that you double check all details before completing your order.
We do our best to ensure that our products are wrapped sufficiently to survive the journey to you but we do have to rely on third party companies to deliver your goods to you and breakages unfortunately can happen from time to time. In the rare occasion that your items have arrived damaged or faulty, please email firstname.lastname@example.org along with photos of the damaged or faulty items within 24 hours of receiving your order. Please do not return damaged or faulty items without contacting us first as we will be unable to refund any postage costs
Refunds will be processed within 28 days of receiving the goods back from you. The refund will be made via your original method of payment.